Shipping policy

Shipping Policy – MagnetArt

Last updated: 1 July 2026

At MagnetArt, every product is custom-made specifically for each customer. As a result, production and shipping times may vary depending on order volume and seasonal demand.

Production Time

All products are manufactured to order.

Our standard production time is typically 2–5 business days from the date that:

  • Full payment has been received;

  • All required images or artwork have been successfully uploaded; and

  • Any production requirements have been satisfied.

Production times are estimates only and may vary during peak periods, promotional events, public holidays, or due to circumstances beyond our reasonable control.

Estimated Shipping Times

Once production has been completed, estimated delivery times are:

Australia

  • Standard Shipping: 3–7 business days

International

  • Standard International Shipping: 7–14 business days

Delivery estimates may vary depending on:

  • Destination country;

  • Courier performance;

  • Customs processing;

  • Local postal services;

  • Public holidays;

  • Weather events;

  • Peak shipping periods.

These timeframes are estimates only and are not guaranteed delivery dates.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Customers are responsible for monitoring the tracking information provided by the shipping carrier.

Delivery Address

Customers are responsible for ensuring that the shipping address provided at checkout is complete, accurate, and current.

MagnetArt is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete delivery information supplied by the customer.

If an order is returned due to an incorrect address, refusal of delivery, or failure to collect the parcel, additional shipping charges may apply before the order can be re-dispatched.

Shipping Delays

While we work closely with trusted shipping partners, delivery is performed by independent third-party carriers.

MagnetArt is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Courier delays;

  • Customs inspections or clearance;

  • Weather conditions;

  • Public holidays;

  • Industrial action;

  • Transportation disruptions;

  • Government restrictions;

  • Force majeure events.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other government charges imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

MagnetArt has no control over these charges and cannot estimate their amount.

Lost or Damaged Shipments

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as reasonably possible at:

sales@magnetart.com.au

Please include:

  • Your order number;

  • A description of the issue;

  • Photographs of any damage (where applicable).

We will work with the shipping carrier to investigate the matter and assist in resolving the issue where possible.

Delivery Confirmation

A shipment will generally be considered delivered once the shipping carrier records the parcel as delivered to the address provided by the customer.

If you believe your parcel has been incorrectly marked as delivered, please contact us promptly so we can assist with the carrier's investigation.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

MagnetArt – Malka Net Pty Ltd

ABN: 85 636 962 742

Melbourne, Victoria, Australia

Email: sales@magnetart.com.au

Website: https://magnetart.com.au