Help Centre
Frequently Asked Questions About Metal Photo Prints
Everything you need to know about creating, ordering and displaying your MagnetArt. From choosing the right photo and size to magnetic mounting and delivery across Australia, we've got you covered.
About MagnetArt
What is a metal photo print?
A metal photo print is an image printed directly onto a thin aluminium panel instead of paper or canvas. The result is frameless, with vivid colour, sharp detail and a glossy, slightly metallic finish. We make personalised metal photo prints from your own photos, as well as ready-made metal wall art designs.
What makes MagnetArt different from traditional wall art?
Two things. First, the aluminium surface gives photos a crisp, vibrant, frameless look. Second, our magnetic mounting system lets you hang your print without drilling, then lift it off to move or swap it later. Every print is made to order in Australia.
What are MagnetArt prints made from?
Your image is printed in HD onto a lightweight aluminium panel with a glossy finish. Each print comes with our magnetic mount: a magnetic base that sticks to the wall and a matching magnetic piece for the back of your print.
How do metal prints compare with canvas prints?
Canvas has a fabric texture and is usually stretched over a wooden frame, which softens the image and adds bulk. A metal print is smooth and frameless and sits close to the wall, so colours look brighter and details sharper, and the surface is easy to wipe clean. Canvas can still suit a softer, traditional look. Read our full comparison: metal prints vs canvas prints.
Personalisation & Photo Quality
How do I create a personalised metal photo print?
- Open our custom metal photo print page.
- Choose portrait or landscape, then your size.
- Tap Upload your photo and check the preview.
- Add it to your cart and check out.
We’ll prepare, print and dispatch it for you.
What type of photo works best?
The original photo file, in focus and well lit, gives the best result. Choose the orientation that matches your photo (portrait or landscape), and avoid photos where the main subject sits right at the edge, as the image is fitted to the print’s shape.
Can I upload photos from my phone?
Yes. You can upload straight from your phone’s photo library or from a computer. For the sharpest print, upload the original photo rather than a screenshot or a copy saved from social media or a messaging app, which are usually compressed.
What happens if my image quality is too low?
Our team checks and enhances every image before printing, which helps most phone photos look their best. Very small or heavily compressed images can still print softer than expected, especially at larger sizes. Our refund policy doesn’t cover results caused by low-resolution images, so if you’re unsure, contact us before you order.
Can I use a family, wedding or pet photo?
Absolutely – family portraits, weddings, pets and travel moments are some of the most popular personalised photo wall art we make. Please only upload photos you own or have permission to use. See our copyright policy.
Sizes & Display
What metal print sizes are available?
- Small 20×30 cm – from $69
- Medium 30×45 cm – from $99
- Large 40×60 cm – from $149
- Extra Large 60×80 cm – from $249
Each comes in portrait or landscape. Square prints are available in 40×40 cm (from $109) and 60×60 cm (from $189). Prices are in AUD. Compare them in our metal print size guide.
How do I choose the right size?
Think about where it will hang and how far away you’ll view it. Small suits desks, shelves and small walls; Medium suits bedrooms and hallways; Large and Extra Large work above a sofa or bed. A simple tip: mark the print’s outline on the wall with painter’s tape first to see how it looks. Our size guide shows every option side by side.
Can I create a gallery wall?
Yes. Mix sizes, orientations and photos to build a gallery wall, and the magnetic mounts make it easy to fine-tune the layout. You also save automatically when you buy more: buy 2, save 7%; buy 3, save 15%; buy 4 or more, save 20%.
Are metal prints suitable for gifts?
Yes – a favourite photo on metal makes a meaningful gift for birthdays, anniversaries, weddings and Christmas. Browse ideas in our personalised gifts guide. If you’re short on time, a MagnetArt gift card is sent by email and lets them choose their own photo and size.
Magnetic Mounting & Care
How does the magnetic mounting system work?
- Clean and dry the wall where the print will go.
- Peel the backing off the adhesive magnetic base and press it firmly onto the wall for a few seconds.
- Place your print on the base – the magnets snap it into position.
See step-by-step photos and videos on our how to hang your metal print page.
Do I need to drill holes?
No. The magnetic base sticks to the wall, so there are no nails, screws or drilling – a popular choice for renters and anyone who wants photo prints without drilling.
What wall surfaces are suitable?
The adhesive base works best on smooth, clean, dry surfaces such as painted walls, wood, glass and tiles. Avoid rough or textured surfaces like bare brick or render, where the base may not hold well. If you’re unsure about your wall, ask us before ordering.
Can I reposition my artwork?
Yes. Your print lifts straight off the magnetic base, so you can straighten it, take it down or swap in another MagnetArt whenever you like.
How should I clean my metal print?
Gently wipe the surface with a soft, dry or slightly damp microfibre cloth. Avoid abrasive cleaners, scourers and rough cloths, which can scratch the glossy finish.
Shipping & Orders
Do you deliver Australia-wide?
Yes. We deliver our metal photo prints across Australia – every state and territory, including regional areas – with tracking. We also ship to selected countries overseas.
How much does shipping cost?
- Standard (Australia): free
- Express (Australia): $18, free on orders over $100
- International: $59.90 flat rate
Any customs duties or import taxes on international orders are paid by the recipient. See our shipping policy.
How long does production and delivery take?
Every print is made to order, which takes 2–5 business days. Delivery then takes 3–7 business days within Australia, or 7–14 business days internationally. These are estimates rather than guaranteed dates, and they can be longer in peak periods such as Christmas.
How do I track my order?
When your print is dispatched we’ll email you a tracking number. You can also check progress on our order tracking page.
Can I change or cancel an order?
Contact us as soon as possible. Orders can only be changed or cancelled before production starts, because each print is made specifically for you. If a cancellation is approved, non-recoverable costs such as payment fees may be deducted from the refund where the law allows.
Returns & Support
What happens if my order arrives damaged?
We’ll make it right. Email sales@magnetart.com.au within 48 hours of delivery with your order number and photos of the damage, and keep the packaging. Once we’ve reviewed it, we’ll repair, replace or reprint your order, or give you a refund.
Can personalised products be returned?
Because each print is made to order from your photo, we can’t accept change-of-mind returns. Products that are faulty, damaged in transit or not made to your order details are covered, and nothing affects your rights under the Australian Consumer Law. See our return and refund policy.
How do I contact customer support?
Email sales@magnetart.com.au, call or WhatsApp us on 0433 243 200, or use our contact form. Please include your order number if you have one.
Still Have Questions?
Our team is here to help you choose the right print, place your order or find the information you need.
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