Refund policy

Return & Refund Policy – MagnetArt

Last updated: 1 July 2026

At MagnetArt, every product is custom-made and manufactured specifically to your individual order using the images, artwork, specifications, and options you provide.

Because each item is personalised and cannot be resold, our Return & Refund Policy differs from that of standard retail products.

Custom-Made Products

Due to the personalised nature of our products, we generally do not accept returns, exchanges, or refunds for:

  • Change of mind;

  • Incorrect image selection;

  • Incorrect size selection;

  • Incorrect orientation or cropping selected by the customer;

  • Customer-approved artwork;

  • Spelling, dates, or design errors provided or approved by the customer;

  • Low-resolution or poor-quality images supplied by the customer;

  • Colour variations between digital screens and the final printed product;

  • Minor manufacturing tolerances that do not affect the intended use of the product.

Customers are responsible for carefully reviewing all order details before completing their purchase.

Damaged, Faulty or Incorrect Products

If your order arrives:

  • Damaged during shipping;

  • Faulty due to a manufacturing defect; or

  • Different from the order specifications due to an error made by MagnetArt,

please contact us within 48 hours of delivery by emailing:

sales@magnetart.com.au

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the product;

  • Clear photographs of the packaging (where applicable).

Failure to notify us promptly may affect our ability to investigate the issue with the shipping carrier or manufacturer, subject to your rights under applicable law.

Our Resolution

Once your claim has been reviewed and approved, MagnetArt may, at its discretion and where consistent with applicable law:

  • Repair the Product;

  • Replace the Product;

  • Reproduce the Product; or

  • Issue a full or partial refund.

The appropriate remedy will depend on the nature of the issue and our obligations under the Australian Consumer Law.

Australian Consumer Law

Nothing in this Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable legislation.

Where a Product has a major failure or does not meet a consumer guarantee that cannot legally be excluded, you may be entitled to a repair, replacement, or refund in accordance with the Australian Consumer Law.

Shipping Damage

If your package appears damaged upon delivery, please retain:

  • The original packaging;

  • The damaged Product;

  • All protective materials.

This information may be required to support an investigation with the shipping carrier.

Order Cancellations

Orders may only be cancelled before production has commenced.

Once production has begun, cancellations are generally not possible because your Product is being custom manufactured specifically for you.

If cancellation is approved before production starts, any applicable payment processing fees or non-recoverable costs may be deducted from the refund where permitted by law.

Chargebacks

If you experience an issue with your order, we encourage you to contact MagnetArt first so we can work towards a prompt resolution.

Initiating a payment dispute or chargeback without first contacting us may delay resolution while the matter is investigated by the payment provider.

Contact Us

If you have any questions regarding this Return & Refund Policy or wish to submit a claim, please contact us:

MagnetArt – Malka Net Pty Ltd

ABN: 85 636 962 742

Melbourne, Victoria, Australia

Email: sales@magnetart.com.au

Website: https://magnetart.com.au