Privacy policy

Privacy Policy – MagnetArt

Last updated: 1 July 2026

MagnetArt – Malka Net Pty Ltd ("MagnetArt", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://magnetart.com.au (the "Website"), place an order, upload images or files, communicate with us, or otherwise use our products and services.

By using our Website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information You Provide

When you place an order, create an account, upload content, subscribe to our mailing list, or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Uploaded photographs, artwork, logos, graphics, designs, and other files

  • Order history

  • Customer service enquiries

  • Communications with MagnetArt

  • Any other information you voluntarily provide

Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Time zone

  • Pages viewed

  • Products viewed

  • Referral website

  • Clickstream data

  • Website interactions

  • Cookies and similar technologies

This information helps us improve security, detect fraud, optimise Website performance, analyse traffic, and enhance the customer experience.

2. Uploaded Content

MagnetArt specialises in producing personalised products using customer-supplied images and files.

When you upload photographs, artwork, logos, graphics, or any other content ("Uploaded Content"), you acknowledge that the content is submitted solely for the purpose of producing your requested custom products.

You retain ownership of your Uploaded Content.

MagnetArt does not claim ownership of any customer-uploaded content.

By uploading content, you represent and warrant that:

  • You own the Uploaded Content; or

  • You have obtained all necessary rights, licences, permissions, and authorisations to upload, reproduce, modify where necessary for production, print, and use the Uploaded Content.

You are solely responsible for ensuring that your Uploaded Content does not infringe any copyright, trademark, intellectual property rights, privacy rights, publicity rights, moral rights, or any other legal rights of any third party.

MagnetArt reserves the right, but has no obligation, to review, reject, suspend, remove, refuse, or cancel any order containing content that we reasonably believe may infringe the rights of another person or violate applicable law.

3. Licence to Use Uploaded Content

By uploading content to our Website, you grant MagnetArt a limited, non-exclusive, worldwide, royalty-free licence to:

  • Store your Uploaded Content;

  • Copy your Uploaded Content;

  • Resize images;

  • Crop images;

  • Optimise colours;

  • Sharpen images;

  • Enhance image quality;

  • Perform background optimisation;

  • Make reasonable production-related modifications;

  • Print the Uploaded Content;

  • Manufacture customised products;

  • Provide customer support;

  • Produce replacement orders;

  • Process warranty claims;

  • Resolve disputes relating to your order.

This licence exists solely for fulfilling your order and automatically terminates once your Uploaded Content has been permanently deleted from our systems.

4. How We Use Your Information

We may use your information to:

  • Process and fulfil orders

  • Manufacture personalised products

  • Deliver products

  • Provide customer support

  • Respond to enquiries

  • Process refunds and warranty claims

  • Improve our Website

  • Improve our products and services

  • Detect and prevent fraud

  • Verify transactions

  • Analyse Website performance

  • Comply with legal obligations

  • Protect our legal rights

Email Marketing

With your consent, we may send promotional emails regarding:

  • New products

  • Promotions

  • Special offers

  • Company news

  • Product updates

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5. Storage and Retention of Uploaded Files

Uploaded Content may be securely retained for up to twelve (12) months following completion of your order for purposes including:

  • Customer support

  • Warranty claims

  • Replacement orders

  • Order verification

  • Quality assurance

MagnetArt has no obligation to retain Uploaded Content beyond the period reasonably necessary for business purposes.

We reserve the right to permanently delete Uploaded Content at any time once it is no longer required.

Customers are solely responsible for maintaining backup copies of all uploaded files.

MagnetArt accepts no responsibility for the permanent loss, corruption, deletion, or inability to recover Uploaded Content.

6. Legal Basis & Disclosure

We may disclose personal information where reasonably necessary:

  • To comply with applicable laws and regulations;

  • To respond to lawful requests from courts, government agencies, regulators, or law enforcement authorities;

  • To protect our legal rights or property;

  • To enforce our Terms of Service;

  • To detect and prevent fraud;

  • To payment processors;

  • To shipping providers;

  • To Shopify;

  • To website hosting providers;

  • To technology service providers;

  • To professional advisers, including lawyers and accountants.

We do not sell, rent, or trade your personal information.

7. Shopify & Payment Processing

Our Website is hosted by Shopify Inc.

Shopify provides the secure e-commerce platform enabling us to sell our products online.

Your information is stored through Shopify's secure servers, databases, and applications protected by industry-standard security measures.

Payment Information

Payments are securely processed using PCI-DSS compliant payment gateways.

  • Credit card information is encrypted using SSL technology.

  • MagnetArt does not store your full credit card details.

  • Transaction information is retained only for as long as necessary to complete payment processing and comply with legal obligations.

8. Third-Party Services

We may use trusted third-party providers, including but not limited to:

  • Shopify

  • Payment gateways

  • Shipping providers

  • Google Analytics

  • Google Ads

  • Meta (Facebook) Pixel

  • TikTok Pixel

  • Microsoft Advertising

  • Email marketing providers

  • Customer support software

  • Fraud prevention services

These providers only receive the information reasonably necessary to perform their services.

Some providers may process information outside Australia.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain shopping carts

  • Remember preferences

  • Improve Website performance

  • Analyse Website traffic

  • Measure advertising performance

  • Detect fraud and abuse

Examples include:

  • _session_id

  • _shopify_visit

  • _shopify_uniq

  • cart

  • _secure_session_id

  • storefront_digest

You may disable cookies through your browser settings. Certain Website features may not function correctly if cookies are disabled.

10. Security

MagnetArt implements commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Security measures include:

  • SSL encryption

  • Secure cloud infrastructure

  • Password-protected systems

  • Restricted employee access

  • Firewall protection

  • PCI-DSS compliant payment processing

  • Internal security procedures

Although we use industry-standard security practices, no method of electronic transmission or storage is completely secure.

Accordingly, MagnetArt makes no warranty or guarantee that our systems, servers, networks, or data storage services are completely secure, uninterrupted, or immune from cyber attacks, malicious software, unauthorised access, or other security incidents.

11. International Data Transfers

Because MagnetArt uses Shopify and other international service providers, your personal information may be transferred to, processed, or stored outside Australia.

Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are maintained.

12. Fraud Prevention

MagnetArt may use personal information and technical data to detect, investigate, prevent, and respond to fraud, payment disputes, unauthorised transactions, abuse of our services, security incidents, or violations of our Terms of Service.

13. Data Breach Notification

If MagnetArt becomes aware of an eligible data breach involving your personal information, we will comply with our obligations under the Privacy Act 1988 (Cth), including the Notifiable Data Breaches Scheme where applicable.

14. Intellectual Property Complaints

If you believe that any content produced by MagnetArt infringes your copyright, trademark, or other intellectual property rights, please contact us immediately.

Email: sales@magnetart.com.au

Upon receiving a valid complaint, MagnetArt may investigate the matter and, where appropriate:

  • Suspend production;

  • Remove uploaded content;

  • Cancel an order;

  • Take any other action reasonably necessary to comply with applicable law.

15. Age of Consent

By using this Website, you confirm that you are at least the age of majority in your State or Territory or that you have obtained the consent of a parent or legal guardian.

16. Your Rights

Subject to applicable Australian privacy laws, you may request to:

  • Access your personal information;

  • Correct inaccurate information;

  • Update your personal information;

  • Request deletion of personal information where legally permitted;

  • Withdraw consent for marketing communications.

Requests may be submitted using the contact details below.

17. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders;

  • Provide customer support;

  • Comply with legal obligations;

  • Resolve disputes;

  • Enforce our agreements;

  • Protect our legitimate business interests.

When information is no longer required, it will be securely deleted or de-identified where reasonably practicable.

18. Changes to this Privacy Policy

MagnetArt may amend this Privacy Policy at any time.

Changes become effective immediately upon publication on this Website.

The "Last updated" date at the top of this Privacy Policy will indicate the date of the latest revision.

If MagnetArt or Malka Net Pty Ltd undergoes a merger, acquisition, sale of assets, or business restructuring, customer information may be transferred to the successor entity as permitted by law.

19. Contact Information

For any privacy-related enquiries, complaints, or requests, please contact:

Privacy Compliance Officer

MagnetArt – Malka Net Pty Ltd

ABN: 85 636 962 742

Melbourne, Victoria, Australia

Email: sales@magnetart.com.au

Phone / WhatsApp: +61 433 243 200