Privacy policy

Privacy Policy – MagnetArt

Last updated: 1/12/2025

MagnetArt respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, stored, and disclosed when you visit or make a purchase from magnetart.com.au (the “Website”).

This Website is operated by MagnetArt – Malka Net Pty. Ltd. (“we”, “us”, “our”).

1. Information We Collect

When you interact with MagnetArt, we collect the following types of personal information:

Personal Information You Provide

When you make a purchase or contact us, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Uploaded images or design files (for custom products)

  • Order and communication details

Automatically Collected Information

When you browse our Website, we automatically receive:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited and interactions

This information helps us improve Website performance and user experience.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Produce and deliver custom products

  • Communicate with you about your order

  • Provide customer support

  • Improve our products and Website

  • Comply with legal obligations

Email Marketing

With your consent, we may send marketing emails about new releases, promotions, or updates.
You may unsubscribe at any time via the link in our emails or by contacting us.

3. Legal Basis & Disclosure

We may disclose your personal information:

  • To comply with applicable laws and regulations

  • To respond to lawful requests from authorities

  • If you violate our Terms of Service

  • To service providers necessary to operate our business (e.g. payment processors, couriers)

We do not sell or trade personal information.

4. Shopify & Payment Processing

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products.

Your data is stored through Shopify’s secure servers, databases, and applications protected by firewalls.

Payment Information

Payments are processed via Shopify’s PCI-DSS compliant payment gateways.

  • Credit card information is encrypted using SSL technology

  • Transaction data is retained only as long as necessary to complete the transaction

  • MagnetArt does not store your full credit card details

5. Third-Party Services

Third-party service providers used by MagnetArt only collect, use, and disclose your information as necessary to perform their services.

Some third-party providers (such as payment gateways or analytics services) may operate in other jurisdictions. Your information may be subject to the laws of those jurisdictions.

Once you leave our Website or are redirected to a third-party site, this Privacy Policy no longer applies.

6. Cookies & Tracking Technologies

We use cookies to improve your browsing experience and site functionality.

Common cookies include:

  • _session_id – Tracks session information

  • _shopify_visit – Tracks visits (30-minute persistence)

  • _shopify_uniq – Counts unique visits

  • cart – Stores cart contents (2 weeks)

  • _secure_session_id – Secure session token

  • storefront_digest – Enables password-protected access

You can manage or disable cookies via your browser settings.

7. Security

We take reasonable technical and organizational precautions to protect your personal information.

Security measures include:

  • SSL encryption

  • Secure servers

  • PCI-DSS compliant payment processing

  • Restricted internal access

While no system is completely secure, we follow industry best practices to safeguard your data.

8. Age of Consent

By using this Website, you confirm that you are at least the age of majority in your state or territory, or that you have obtained consent from a parent or legal guardian.

9. Your Rights

Under Australian privacy laws, you have the right to:

  • Access personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information (subject to legal obligations)

To exercise these rights, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Changes take effect immediately upon posting on the Website. Material changes will be clearly noted.

If MagnetArt is acquired or merged, your information may be transferred to the new entity to continue providing services.

11. Contact Information

For privacy-related questions, requests, or complaints, please contact:

Privacy Compliance Officer
MagnetArt – Malka Net Pty. Ltd.
ABN: 85 636 962 742
Location: Melbourne, Victoria, Australia
Email: sales@magnetart.com.au
Phone / WhatsApp: +61 433 243 200